Here at SITU Group, we are proud of our service and the excellent lead times we offer to our customers. In fact, we are ahead of our competitors in many ways, and plan to keep it that way.
We want to take the opportunity of updating you with current lead time details at SITU Group, so that you can see how long a request might take to process, and to help you plan your work. We’ll be updating this information as it changes during the year.
We have been experiencing particularly high order volumes of late, and have proactively invested in team resource and processes to maintain customer service levels. This has meant that SITU Group has been able to exceed all published lead times. Whilst we are delighted with this, we are always looking to continue to improve our offering.
With the peaks and troughs of workload experienced in the industry, customers may sometimes find that, while all published lead times are met, we may achieve a different speed of delivery within this timeframe than previously experienced.
For example, it’s possible that a refurbishment project needing Senator product is delivered in 5 working days, or 9 working days from the date of order, while still being within the published lead time of 10 working days. This will depend upon manufacturing capacity available at the time, and we will always keep you informed of when to expect your order.